Latest News

Returning dud presents and where you stand

oldspiceguy f6e07

Don't take a gift horse to the mall

It’s a practice nearly as old as Christmas itself.

Every year we’re gifted socks, ties, Andre Rieu albums and Old Spice aftershave, and no one in

the history of Christmas or presents has ever wanted any of them.

The obvious move is to take them straight back to the shop, pocket the cash and then double down on the Boxing Day sales.

With a little bit of grit and determination you could turn an album full of overblown corniness into a half reasonable t-shirt with an ironic picture on it and still have change for coffee.

It all sounds so easy but depending on where you live the whole process can become a bit tricky, or even impossible.

Ungrateful New South Welshmen and South Australians can usually grab a refund with little more justification than “I’ve changed my mind”, but the same isn’t true in the rest of the country.

In Victoria, Queensland and the Northern Territory your new paisley business shirt is just going to have to become an over-priced dishcloth unless you can convince the clerk there’s something wrong with it (and lying about faults smells a little fraudy).

Some rules are standard across the country though.

Even the national laws reject “no refund” sign in just about all of its forms.

Anyone who tells you there are no refunds on sale items is over-reaching and you can safely demand that they replace a faulty item (or an item you just don't like if you're in SA or NSW).

To help get ready for the darker side of post-Christmas sales, we’ve tracked down the rules that will tell you where you stand:

New South Wales

South Australia



Northern Territory


Of course, if you find a really friendly shop, they'll probably help you out anyway.